"Up! Your Service Action Steps" is an invaluable guide for businesses looking to improve their customer service. The book provides practical strategies and action steps to help build a service culture that will sizzle and succeed. One of the most unique and distinctive features of the book is its focus on leveraging customer value dimensions for long-term profits, which can be extremely beneficial for businesses looking to increase customer loyalty. Overall, this is a must-read for any business looking to impress and retain their customers.

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Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.

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