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Authors: Don Peppers, Martha Rogers
In today's competitive marketplace, managing customer relationships or customer relationship management (CRM) is critical to a company's profitability and long-term success. Fully revised and updated, Managing Customer Relationships, Second Edition contains principles that serve business managers as a useful underpinning for understanding how to build and manage customer relationships. Written by Don Peppers and Martha Rogers, two of the foremost thought leaders in CRM, the new edition contains updated examples, case studies, and references with contributing works from various industry leaders. show more
Very Good - This is a preloved book, but it is in pristine condition. There should be no yellowing, no foxing, and no writings of any kind on the pages. This book is good as new — lucky you!